Knowledge Source

Equipping Managers to Coach Sustainable Behaviour Change

We all have a natural inertia, an in-built resistance to change, and nowhere is that more evident than in the world of learning and development. For countless times and in countless scenarios, L&D projects fail to deliver the long-term, permanent change you are seeking. Why? (more…)

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How Can Managers Become Leaders?

More and more organisations are asking for their managers to become leaders, however, this can often be one of the most challenging transitions in business. The challenge being to maintain effective working relationships that empower and inspire personal and organisational growth. (more…)

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Is Honesty Always the Best Policy?

The basis of the concept behind radical candour is a sound one, as caring enough to have uncomfortable, and sometimes brutally honest conversations is key to personal improvement and authentic relationships. However, fools rush in, attempting radical candour without the necessary 'groundwork' can result in ill feeling, lack of motivation and if left unaddressed, can develop into personal conflict. (more…)

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8 Characteristics of an Effective Communicator

People are complex, with a myriad of different life experiences that make us who we are, and which inform the way we perceive and respond to the world around us, including our working relationships. “The most important single ingredient in the formula of success is knowing how to get along with people.”Theodore Roosevelt (more…)

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How to Get To Effective Collaboration without Conflict

Effective collaboration needs healthy challenge and debate in order to improve the value of ideas and decision making. “Where all think alike, no one thinks very much.” Walter Lippmann, The Stakes of Diplomacy (more…)

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Why Can’t We All Just Get Along?

An Effective, Engaged Team = Improved Business Results In business, as in sport, team work is vital to success. Everyone knows that an effective and engaged team will produce greater results. So why do businesses, to one degree or another, struggle to maximise team effectiveness? (more…)

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Empowering Leaders to Manage Conflict Situations

We’ve all experienced disagreements in our working life. Sometimes it’s justified and sometimes offence is taken where none was meant. Either way, if left unresolved, workplace conflict can quickly have a damaging effect on morale and productivity. (more…)

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Challenging Conversations – Purpose, Preparation, Strengths

In our previous posts, we wrote about the importance of: Knowing where you are starting from Knowing where you want to get to long term Knowing what you can achieve next time you meet It is now important to consider the style of communication that will work best for this situation and specifically with this person. (more…)

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What Lies At The Heart of Employee Engagement

This month the CIPD have released a new report examining employee engagement (September 14th 2017). They state that: “Employees who... are managed well, will not only be happier, healthier and more fulfilled, but are also more likely to drive (more…)

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Challenging Conversations – Understand Where You Want To Get To

In my last post, I wrote how the most challenging parts of managing performance is holding conversations around sensitive topics - and introduced step one of the Route Planner method of managing challenging conversations; know where you are now (your starting position). So in this post we'll move on to step two. (more…)

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