Knowledge Source

Challenging Conversations – Planning the Route to Success

One of the most challenging parts of managing performance is holding conversations around sensitive topics. These conversations are usually emotionally charged and both managers and their direct reports can potentially feel under threat or in conflict with the other party. (more…)

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Challenging Conversations – Sidestep or Successfully Manage?

The ability to successfully manage challenging conversations is key to being an effective leader. In this blog series, we’ll discuss how a greater awareness of communication styles will help prevent a challenging conversation resulting in a demotivated, uninspired team – or worse still, escalate into workplace conflict. (more…)

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How To Manage and Resolve Conflict

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy” Martin Luther King Jr. How we experience Conflict The word “conflict” is used to describe a wide range of experiences in the workplace, from simple disagreements to deeply personal struggles. (more…)

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Learning How to Identify (and Prevent) Workplace Conflict

To continue our series on The Cost of Workplace Conflict, I will discuss the third pillar of successful conflict management (Anticipate, Prevent, Identify, Manage, Resolve), how to identify conflict within yourself and in others, so that you can successfully manage and resolve it. (more…)

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Addressing Workplace Conflict – Prevention Is Better Than Cure

My previous blog looked at the definition and the cost of workplace conflict, my next few blogs will examine the five pillars of conflict management, Anticipate, Prevent, Identify, Manage and Resolve. As the famous Erasmus quote says “Prevention is better than cure” and the same goes for conflict. This blog will look at the first two pillars of conflict management which are to anticipate it and prevent it. (more…)

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How is Lack of Engagement Impacting on Performance and Retention?

Increasingly we are hearing from clients that employee engagement, or lack of it, is the most pressing issue in organisations. Recent surveys have found that only 21% of employees feel strongly that they are valued in their workplace and that this impacts on the energy and commitment they give to their role. (more…)

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Lifting the Lid on Employee Engagement – What is it and how can we improve it?

Gallup defines employee engagement as “those who are involved in, enthusiastic about and committed to their work and workplace.” Gallup likens employee engagement to a positive employees’ emotional attachment and commitment. It is therefore unsurprising that when I attended the L&D Summit in London this year Employee Engagement was top of the list of priorities. (more…)

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What Is the Real Cost of Workplace Conflict?

Business Impact Workplace Conflict can have a hugely negative impact on organisations. The CBI estimates that it costs UK business £33 billion per year, taking up 20% of leadership time and potentially losing up to 370 million working days. (more…)

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Want a Great Place to Work?
Focus on What Matters Most

Fortune Magazine partners every year with an organisation called Great Places to Work to identify the 100 best companies to work for in America, and this year was no exception. What was exceptional and worthy of every executive’s careful attention is that the key to creating a great workplace has remained the same for more than 30 years. It's not lavish perks like free, gourmet food, well-equipped fitness centres, or onsite childcare. Instead, according to Fortune, it’s something far more basic, the essence of every company’s culture. Have you guessed what it is? In a word: relationships. (more…)

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Andragogy 101: Six Keys to Engaging Your Clients

Some words are much better off when put into practice than when used in casual conversation. Take, for instance, andragogy. It’s not a word you want to drop on friends during a dinner party. Enemies, maybe, but not friends. Sounds a bit like a disease you’d want to avoid. Andragogy, however, plays a critical part of nearly every TotalSDI consultant’s practice and is a key driver of their success. Believe it or not, you already may be a natural at applying the principles—but let’s make sure you’re covering all the bases. (more…)

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