Knowledge Source

Empowering Leaders to Manage Conflict Situations

We’ve all experienced disagreements in our working life. Sometimes it’s justified and sometimes offence is taken where none was meant. Either way, if left unresolved, workplace conflict can quickly have a damaging effect on morale and productivity. (more…)

Read More

Challenging Conversations – Purpose, Preparation, Strengths

In our previous posts, we wrote about the importance of: Knowing where you are starting from Knowing where you want to get to long term Knowing what you can achieve next time you meet It is now important to consider the style of communication that will work best for this situation and specifically with this person. (more…)

Read More

What Lies At The Heart of Employee Engagement

This month the CIPD have released a new report examining employee engagement (September 14th 2017). They state that: “Employees who... are managed well, will not only be happier, healthier and more fulfilled, but are also more likely to drive (more…)

Read More

Challenging Conversations – Understand Where You Want To Get To

In my last post, I wrote how the most challenging parts of managing performance is holding conversations around sensitive topics - and introduced step one of the Route Planner method of managing challenging conversations; know where you are now (your starting position). So in this post we'll move on to step two. (more…)

Read More

Challenging Conversations – Planning the Route to Success

One of the most challenging parts of managing performance is holding conversations around sensitive topics. These conversations are usually emotionally charged and both managers and their direct reports can potentially feel under threat or in conflict with the other party. (more…)

Read More

Challenging Conversations – Sidestep or Successfully Manage?

The ability to successfully manage challenging conversations is key to being an effective leader. In this blog series, we’ll discuss how a greater awareness of communication styles will help prevent a challenging conversation resulting in a demotivated, uninspired team – or worse still, escalate into workplace conflict. (more…)

Read More

How To Manage and Resolve Conflict

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy” Martin Luther King Jr. How we experience Conflict The word “conflict” is used to describe a wide range of experiences in the workplace, from simple disagreements to deeply personal struggles. (more…)

Read More

Learning How to Identify (and Prevent) Workplace Conflict

To continue our series on The Cost of Workplace Conflict, I will discuss the third pillar of successful conflict management (Anticipate, Prevent, Identify, Manage, Resolve), how to identify conflict within yourself and in others, so that you can successfully manage and resolve it. (more…)

Read More

Addressing Workplace Conflict – Prevention Is Better Than Cure

My previous blog looked at the definition and the cost of workplace conflict, my next few blogs will examine the five pillars of conflict management, Anticipate, Prevent, Identify, Manage and Resolve. As the famous Erasmus quote says “Prevention is better than cure” and the same goes for conflict. This blog will look at the first two pillars of conflict management which are to anticipate it and prevent it. (more…)

Read More

How is Lack of Engagement Impacting on Performance and Retention?

Increasingly we are hearing from clients that employee engagement, or lack of it, is the most pressing issue in organisations. Recent surveys have found that only 21% of employees feel strongly that they are valued in their workplace and that this impacts on the energy and commitment they give to their role. (more…)

Read More